What is “My Account”?
My Account is a user center; you can check your order status, edit the "Address Book" and review your "Wish List" of products etc.
Order History - View all your open and past orders.
Account Setting- Change your profile, Email address, password.
Wish List - Collect and keep track of the products that interest you.
Reviews - Share your opinions on products with other customers and earn points.
My points- My Points can be exchange to the coupons which can save on your shopping
Coupons- Save on your shopping by using coupon
How to check my order status?
In your mixwall.co.uk account, you can see all the orders you made, including shipping address, shipping method, payment information and also the items ordered.
When the status of your order is updated, it will be also shown in your account.
Unpaid: the order hasn’t paid yet, you can choose to pay this order or delete it.
Checking: This means we have received your payment. Your order will be handled according to our standard procedure
Packing: We are packing all the products properly, also will follow your instructions to label the package. Packing orders are not allowed to edit again.
Shipped: This means we have sent out your order. You will receive an email from Mixwall including tracking number and links. You can also log in your account to check it.
Partly shipped: this means some of your items have been dispatched a part of your order and rest of items is still awaiting shipment.
How to set my Account Setting?
Just follow the instructions below to set your "Account Settings"
Change your nickname, upload your favorivate photo
Change your email address
Change your password
How do I write a Review?
Simply browse My Account- Reviews- Items waiting for you review, there list the items you have brought at mixwall.co.uk. You can choose which to be reviewed.
You can also Open the detail web, click the "Write a Review" button and you'll be taken to the review form. An order to publish your reviews and get the 20 points, you should sign up mixwall.co.uk firstly.
Are there any requirements for writing and posting a review?
Our requirements are simple. Just reveal that you are a real person by registering and your review should focus on specific features of our product and your experience with it.
How do I post the Image?
Take the photo of the products you received from mixwall.co.uk. Sign in your account and open product page; click the “upload yours” button in customer Images part. Then you can upload Images by browsing any products you would like to share. You can get the 15 points by upload a products image
Are there any requirements for posting an Image?
Upload same multi- photos with one product is not allowed. If you take photo of one product with different angel, we will choose 2-3 pcs among them
How do I post the Video?
Take the Video of the product you received from mixwall.co.uk and uploaded your video to www.YouTube.com(it
is free). Sign in your account and open product page, click the “post your videos” at customer video part. Add the Video URL (www.Youtube.com
) and submit,. You can get 40 points for each Video.
Are there any requirements for posting a Video?
One product with one Video. Be sure you mentioned "Mixwall" when you upload videos on YouTube (in the fields of title, description or etc.), this can help your video get approved more easily.
How long does it take for my review/Image/Video to appear on the website?
Normally we'll read it and publish it within 24hours. mixwall.co.uk welcomes all customer and browser to share
the experience about the product in mixwall.co.uk
Can I include links in my review?
No, you cannot add external links to other sites at this time
How can I get the points from Mixwall?
Points from writing a Review You can get the 20 points by publish your reviews
Points from posting the Image You can get the 15 points by uploading a products image
Points from posting the Video You can get the 40 points by uploading a product Video
What is coupon?
A coupon is a valued but intangible bond by which you can buy products with a specific rebate or discount. In
short,you can use it to buy products with less money than the actual amount.
How can I get coupons?
Generally, Mixwall customers can exchange coupons with Mixwall Points at any time.
Click here to exchange coupons with Mixwall Points by visiting My Points in My Account.
You can use your mixwall.co.uk points to exchange Coupon any time.
Why should I use coupons?
Coupon can be used when you settle your payment. It is popular and makes transaction easier.
What is the rate to exchange coupons with Mixwall points?
You can browse exchange rates between Mixwall points and Coupon by visiting “My Coupons” in My account.
How can I use my coupons?
Shop at mixwall.co.uk and add all the items that you want to purchase into your shopping cart.
Choose a shipping method that you prefer.
Key in your coupon code at the specified place shown below in red circle if you have coupons, then enjoy certain
discount rate or money rebate.
Check out with PayPal.
Why my coupon can not be used?
A coupon cannot be used is always due to the following reasons:
-It is blocked
-It is expired
-The precondition for using this coupon has not been satisfied.
For example, if you have a coupon like “save $5 for order over $50”, then you can not use this coupon unless you order amount equal or more than $50.
Is their any requirement to use a coupon?
Yes. We may have some requirements to use a coupon and we’ll communicate this with you when we release this coupon. The possible requirements include:
-The expiration time (1 year/2 years later)
-Amount limitation for the order (over a specific amount)
Where can I check my Mixwall points or coupon?
You can check your Mixwall points and your Coupons in "My Account". The operation step is: "My Account" →"My Coupons "