1.How to register?
1) Click “Create a Account” button on the top of most pages
2) Fill in all the required information
2. Is it required to register an account before I place my first order?
No. Both registered customer and guest here can make order and settle payment. But with an account, you’ll enjoy the privileges below:
Order History - View all your open and past orders.
Account Setting- Change your profile; reset your Account Email Address, Password
Wish List - Collect and keep track of the products that interest you.
Reviews - Share your opinions on products with other customers and earn points.
My points- My Points can be exchange to the coupons which can save on your shopping
Coupons- Save on your shopping by using coupon
3. How to place an order?
1) Find the item you want
2) Add Items to Basket and click “View Basket”
3) Choose a Shipping Method
4) Make payment with Paypal
5) Choose Paypal to pay
6) Review Shipping Address
7) Pay for Your New Order
8) Check Your Order Status
For visitors:
For Register:
2) Add Items to Basket and click “View Basket”
3) Choose a Shipping Method
4) Make payment with Paypal
5) Choose Paypal to pay
6) Review Shipping Address
7) Pay for Your New Order
8) Check Your Order Status
For visitors:
For Register:
4. What type of payment do you accept?
mixwall.co.uk currently accepts payment via PayPal and we also accept the payment from Credit card like Visa, Master Card, American Express and JCB.
5. What’s the processing time?
mixwall.co.uk enjoys a premium process from payment confirmation, order inspection, order printing, order packing to order scanning. 98% of the orders will be processed within 24 hours.
6. What’s the shipping method?
mixwall.co.uk offers the following shipping methods:
Royal mail (within 3 working days)
Register Royal mail (within 3 working days)
Next Day Delivery
How about the delivery time?
Royal mail & Register Royal mail guarantees 2-3 business working days, including Sat.
Next Day Delivery guarantees fast shipping and the package will arrive before 1:00pm next working day
What’s the product warranty?
mixwall.co.uk chooses products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure all products are included. We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
mixwall.co.uk offers a 7 days warranty (from product delivery date) for failure demonstrated below:
Cosmetic Damage (Physical damage on products' surface or shell)
Wrong Product Received (Product that is completely different from Mixwall webdescription)
Functional Failure (Failure that makes the device unable to use)
For product exceeds the warranty period or failure induced by customer themselves, customers can choose to send them back to mixwall.co.uk. mixwall.co.uk will arrange repairing and customers need to pay the two-way shipping fee and repairing fee.
How to contact Mixwall.com when there’s problem?
You are welcome to send emails to info@mixwall.co.uk for routine enquiry. We’ll reply
Within 6 hours averagely. It’s a very efficient way for enquiry like order tracking, RMA request etc.
Live Chat
Click here to access our live chat which is available seven days a week 24 hours a day. Please be advised that our live chat is dedicated for pre-sales only. For order tracking, RMA request etc, please send email to us.
Notes: mixwall.co.uk does not accept orders by phone, live chat, email, message or mail. Also, please note that Telephone Customer Service cannot offer any Sales, Compatibility or Technical Support. For this information, please send us E-mail.
Which countries could be delivered to?/What shipping methods?
Countries:
United Kingdom, Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.
Shipping methods:
Royalmail (within 3 working days);
Register Royalmail (within 3 working days);
Next Day Delivery (Only for United Kingdom)