What’s the shipping method?
mixwall.co.uk offers the following shipping methods:
Royal mail (within 3 working days)
Register Royal mail (within 3 working days)
Next Day Delivery
How about the delivery time?
Royal mail & Register Royal mail guarantees 2-3 business working days, including Sat.
Next Day Delivery guarantees fast shipping and the package will arrive before 1:00pm next working day
Does Mixwall.co.uk ship to Europe?
Yes, we ship products to whole Europe from UK, Usually it will take 3-5 business days.
How can I check out my order status?
Click here to visit Orders in “My Account”. Then you can check out your order status. Information including shipping status, shipping date, tracking No., tracking Web will be recorded.
How can I find the correct tracking web for my order?
Access the tracking website below:
Register Royal mail: http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication
Next Day Delivery: http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication
How can Mixwall.co.uk get my shipping address?
We will get your shipping address when you make payment by PayPal. Please note PayPal will be not sharing any of your financial information to us except shipping address and a phone number which you explicitly wish to share with us. If the destination address is abnormal, our customer service representative will double confirm it with you before shipping the package.
How can I know my order has been shipped?
Once your order is shipped, you will receive an email notification from us. In this email, we provide information like shipping items, shipping time, tracking No. as well as the Web in which you could trace your order. You can also timely refer to your “orders” at “My Account” to know whether it is shipped.
My tracking number is not working, what should I do?
Once package leaves mixwall.co.uk, it will take 3 working days to arrive. Please wait a little more time and try it again later. Any questions, please contact us.
What are the steps of processing an order?
Step 1: Order printed by our system (0-1 hours)
Step 2: Order packaged by our storehouse (2-5 hours)
Step 3: Order processed by post to your destination.
*Remark Step2: normally, we have enough products in stock, but occasionally there’s possibility that some items are temporarily out of stock. It will take 1-3 business days to get the goods back in stock.
How about the shipping fees?
What should I do if the package is not received?
Firstly, you can track the status in the tracking Web mentioned as above. Should there’s no tracking information after a reasonable processing time (over 2days), or you have not received your order after over 5 days, you can contact us for help.
What should I do if I want to change the receiving address when I am placing the order or after the order placed?
Your package will be shipped to the address you set in your Paypal account. If you would like to ship your order to another address than the one in Paypal account, you may change the address in your Paypal account during the
checkout process. If you still want to change the address after success checkout, you should edit your address via “My Account”-Orders List only if the order's Shipping status is “processing”.